UKonline closing

Quite a few of the different broadband companies are now the same company. For example Tiscali and TalkTalk are the same company – and UKOnline has been owned by Sky for ages.

Normally it doesn’t really make any difference – it just means it’s a difference bunch of people making things awkward whenever you need to speak to them (ahem – sorry!). Normally you still can keep your Tiscali (or whatever) email address just as before.

But Sky have decided to close down UKonline completely. So if you currently have your broadband through UKonline, tough. You’ll need to get a new broadband connection and you’ll lose your email address. Nice of them.

The good news is that it’s not happening until January the 14th, so you’ve got a bit of a warning. But it’s a good idea to get things sorted well before, just in case it takes longer than it should.

Obviously Sky are hoping you’ll transfer your account to them but there’s no reason you have to – if they’re making you go through transfering it, there’s nothing to stop you transfering it elsewhere! Either way, the number to ring is 08442 410532 – then either ask to transfer to Sky or ask for “MAC code” which you’ll need to give to the company you want to switch to.

But a couple of things you should know – after January 14th, any emails sent to you at your UKonline email address will just be deleted, so it’s worth letting everyone know your new address in good time (including me so I can send you your monthly passwords!). Also, if you use webmail (see this article for more about webmail and what it is: http://www.pcinnercircle.co.uk/index.php/articles/webmail/ ) then all your emails in there will be deleted. So it’s worth going through them before, checking if there are any you want to keep and copying them. The easiest way is to click at the start of the text in the email, hold down the mouse button and drag it to the end, the right click and select copy. Then go into Word or OpenOffice and right click and select paste. It’s a bit of a palaver but at least you get to keep the text.

Watch this space for more advice on this – and you might want to look back at this article about choosing a broadband company: http://www.pcinnercircle.co.uk/index.php/articles/choosing-a-broadband-supplier/
Tim

57 comments to UKonline closing

  • Mark
    Unknown Unknown Unknown Unknown

    What Sky have done is quite shocking. I cannot understand the manor in which they’ve gone about this. It wouldn’t be a problem if was done well and communicated fully to customers, perhaps having the decency to explain the exact reason behind the shut-down rather than some rubbish about running two broadband companies being too much for them. I can only imagine cost cutting is the motivation behind it. Although saying that, they supplied me with free broadband for two months and will now get nothing out of me and a lot of other customers so how much did it really save?!

    It’s a shame to have to leave UKOnline because they have been rock solid and I know plenty of people who have had nothing but grief from their Sky connections, though I’m sure there are few success stories out there too, I just haven’t encountered any! Luckily I don’t use their email addresses or web space. It’s truly appalling that they would just delete user emails and websites like that. Had I used it I would have lost everything because I had absolutely no idea this was happening. I would certainly recommend GMail from Google for anyone left high and dry. I can also help with hosting, but I doubt the web site owner will appreciate me advertising my services via these comments!

    Overall it’s pretty disgusting treatment of “their” customers. As someone else said, I wish I could make a complant that mattered! But no one’s going to listen or do a damn thing to punish Sky for the useless way in which they have carried this out. I believe the person “managing” this shambolic shut-down should be drop-booted from their position within Sky because they are clearly a moron. However they will no doubt end up with a bonus for all the “efficiencies” they’ve made! I for one would dearly like to have a chat with him or her!

    As it is all I and anyone else can do now is to try as hard as possible to avoid putting any money in Sky’s pocket after this business. However that’s a damn tricky thing to do what with Murdoch and his cronies almost having the British media in their back pocket these days! Quite depressing.

    Mark

  • Allan
    Unknown Unknown Unknown Unknown

    When I moved onto Tiscali (an excellent supplier) but now taken over by TalkTalk (absolutely diabolical customer service) I considered myself fortunate to have retained my UKonline address as a convenient, free, email pick-up service.

    Having experienced trouble recently I find that its owner, Sky, has pulled the plug without so much as an explanation, warning or apology. Even the web site has no explanation or advice. It just says “This service is closed”.

    I look forward to reading somewhere that Sky is the next casualty of the economic decline. They will never again get me, nor any of my friends, as a customer.

    • allison and totally hacked off
      Unknown Unknown Unknown Unknown

      i very rarely use my email and i am bloody astounded that they have just switched the accounts off just like that – i have no clue how to retrieve what i had in my in box as i only used it via web mail – why the did they not send emails to anyone?

      going back to virgin – they are idiots granted but at least they dont continually piss their clients off.

  • Margaret
    Unknown Unknown Unknown Unknown

    Please Help. Just Phoned Sky to be told my ukonline email account has been deleated and they cannot retrieve any of my emails. Is there anything I can do?

    • Fran
      Unknown Unknown Unknown Unknown

      I’m in the same boat Margaret. I have received nothing from Sky to warn me of this and only discovered there was a problem when I was having problems receiving emails. I’m really cross about this and echo your question, is there anything we can do??

      • Tim
        Unknown Unknown Unknown Unknown

        Not much you can do, I’m afraid. They’ll SAY they publicised it properly and that’s all they’re obliged to do.
        Personally, I’m with you, it was a daft idea to close it in the first place and if they were to, they should have emailed everyone, including dial up customers.
        But now they’ll have actually deleted the emails and returned any new ones to the people who sent them. So all you can do is 1) get a new email account (maybe not with Sky, given how they’re treated you!) and 2)let everyone know your new email address and that you won’t have got any emails they sent you recently – so they can send them again.

        • Margaret
          Unknown Unknown Unknown Unknown

          Thanks Tim, I am more upset with the loss of my saved emails which they deleated. I signed up with Orange and will now save emails on my computer as well.

      • Margaret
        Unknown Unknown Unknown Unknown

        Thanks Fran I am so disapointed with Sky, called ofcom and they said that they do not have any requlations to govern email accounts. Crazy really.

  • Karen
    Unknown Unknown Unknown Unknown

    Astonishing. I only found out when facebook told me my email wasn’t valid.
    I have been their customer since I started using the internet, and loved my email address as it was still in my maiden name.

    I know I was only a dial up customer but an email warning surely wouldn’t have killed them. I know have no idea what emails of mine are simply deleted, but I still used the address!

    *shakes fist at sky*

    • Bob.
      Unknown Unknown Unknown Unknown

      Hi , Karen just found out this am, not sure about how to change e-mail add. but I know a man who can. Thanks a bunch Sky you can bet I will be qquueing up for their products, ” like diddly”. Best of British Karen, Bye, Bob.

  • Tracey
    Unknown Unknown Unknown Unknown

    I’m amazed by this, especially as I only discovered this today! I have had a dial up account with UKOnline for about 10 years and am in the same situation as Tom Paterson above, in that I use their free web space for my family history website. This is linked to from all sorts of family history sites and will be a real pain to re-link. This is assuming I can find a new hosting company, of course. If anyone can give any recommendations for hosting companies, I’d be grateful. I only need something basic that will just enable me to upload html pages via FTP. It doesn’t need to have lots of functionality – just to be reliable and cheap would be good!

    I can’t believe that UKOnline didn’t e-mail me about this. Granted I’m only a dial-up customer but I am/was a customer, nonetheless.

    • Annie
      Unknown Unknown Unknown Unknown

      It seems that Sky is doing its very best to retain all of UK Online’s customers by supplying the wrong MAC codes, thus making it very difficult for customers to migrate to other suppliers. I got Ofcom involved in my case and they’re well aware of this particular problem with Sky – hopefully they will launch a formal investigation. Sky has amended the UK Online website with all of their own (i.e., Sky’s) contact telephone numbers – last week I spoke with a rep in Sky who gave me a number for UK Online over the phone – I called UK Online then and had a valid MAC code in a couple of minutes. Although UK Online was supposed to cease operating yesterday I’m still on the web today – shoddy, shoddy, SHODDY service from Sky – my new broadband supplier will be Post Office!

      • Tim
        Unknown Unknown Unknown Unknown

        Apparently the “cut off date” has been pushed back, though I’ve heard various dates quoted as when it will now be – so I wouldn’t bet on any of them!
        Tim

    • Tim
      Unknown Unknown Unknown Unknown

      I can’t say I’ve been very impressed with any of the web hosts I’ve used but about the best I’ve tried is EUK – their website is: http://www.eukhost.com and they do hosting from £2.50 a month. I think you can also get a domain name included, so your website could be (say) http://www.traceysfamilyhistory.co.uk rather than http://www.traceysfamilyhistory.ukonline.co.uk but it doesn’t include your actual internet connection, just the hosting.
      Tim

  • dave P
    Unknown Unknown Unknown Unknown

    had the same problems as everyone else. sky unable to get mac address from ukonline despite lots of phone calls. went on for ten days till i mentioned i was disabled and could not get out of my home. sky also lied to me. they told me i could use my own modem/router – not true (without breaking their terms). Also did you know if anyone in your home sends emails using the sky server they redirect all replies to your new sky email address ? They do not allow you to use their servers to send email other than your one sky address ! is this not an unlawful restrictive trade practice ?
    they also tried to use my real name when setting up my email – what ?! have they never heard of personal safety or identity theft ?
    Said I could have six months free if i transferred from ukonline – funny how they have now forgotten this part of the agreement now i have signed up.
    one good thing is that i find sky broadband is a lot quicker than ukonline which was a terrible service, but was unlimited.

  • jessie
    Unknown Unknown Unknown Unknown

    hi this closure of ukonline does anyone know if i can still use my hotmail address.
    also i have been told by sky they are not interested in my computer because i am on a dialup
    service. what is one to do.and i am still trying to get my mac number.

    • Tim
      Unknown Unknown Unknown Unknown

      Hello
      yes, you can still use your hotmail email address, thank goodness! (And for anyone else reading with a yahoo address, yuo can still use that, too)
      With dialup you shouldn’t need a mac number – you just close the agreement with UKonline (which will happen automatically since they’re closing!) and set up a new one. A lot of the big names don’t do dial-up now, but there are some other companies that do – have a look at these:
      http://www.uk2.net/free_dialup/
      http://www.connect4free.co.uk/
      http://www.free-dialup.net/
      http://www.nippyinternet.co.uk/
      I haven’t used any of these so I can’t be sure which is best but from readnig their technical info, they all sound pretty similar, so it might not make much difference which you go for!
      Tim

  • Roy
    Unknown Unknown Unknown Unknown

    I wish I had found this page sooner!

    I contacted Sky (on the 08442 number) on 20th December and thought everything was going through smoothly. Wrong!

    Checked My Sky tracking on 6th Jan (thought I’d allow them some grace with the snow/Christmas etc) and found that the MAC code was needed and Broadband modem was “processing”.

    Called Sky on 08442 number to find out what was happening. Spent 30 mins on the phone only to be told to ring another 08442 number today between 9am and 5pm and I would be able to get the MAC code. Spent another 30 minutes this morning – no MAC code. No-one at Sky knows how to get the MAC code for UKOnline customers.

    Sky Customer services lady said she would investigate and call back in 10 minutes.

    Followed Steve’s instructions above:

    “0800 053 2222 (( wait for the closure message and ignore phone 08442 for mac to end )) press 2 for option 2 “billing team” ask for your MAC code, no hassle at all they will generate one for you, they will also cancel payment to ukonline.”

    and got my MAC code in 11 minutes (I was “in a queue” for about 10 minutes).

    Why can’t it be that simple using the Sky number ???

    Sky Customer services lady phones back (Caller ID shows: 0800 0512 592) and says no-one knows how to get MAC code. I told her about ringing the UKOnline number and can she cascade to other customer services. Hopefully Sky will now know what to do.

    So, if you ring the 08442 number and it seems to be taking a while, ask them to call you back or use their 0800 051 2592 number (free).

    If you want your MAC code call UKOnline directly: 0800 053 2222 {Billing team Option 2}

    The closure date has been extended until 21st January 2011 {http://www.ukonline.net}

    • Tim
      Unknown Unknown Unknown Unknown

      It’s staggering, really, that Sky themselves don’t know how to get the MAC code from UKonline – which is part of Sky. It’s almost comical (except if you’re havnig to deal with it) but you wouldn’t believe it if it was in a film.
      Hopefully they know now – thanks to the Inner Circle and everyone sharing what they’ve found out!
      Tim

    • Roy
      Unknown Unknown Unknown Unknown

      I left my old ADSL router plugged in and went to work (Sky activation due today).

      Got back home to find everything still working using the UKOnline settings, but noticed download/upload speed had gone up using http://www.broadbandspeedchecker.co.uk/

      I had anticipated that everything would stop working until I changed the ADSL router, so couldn’t tell if Sky had done its stuff. Checked “My Sky” and it said, “Great news! Your broadband service is now up and running.”

      So, I plugged in the Sky ADSL modem (DLink DSL-2640S) to the telephone line and connected my old ADSL router to ethernet port 1 of the DLink. {I had pre-setup the DLink with my old ADSL router’s IP address – this was the Gateway IP address set up on my static IP PCs. The old ADSL router was given another IP address in the same range and the Gateway address was entered in its settings}

      If anyone wants to know: Sky DLink DSL-2640S, the initial internal IP address is set as 192.168.0.1, the username is admin and the initial password is sky.

      Other settings you might need:

      Primary DNS: 87.86.189.16
      Secondary DNS: 87.86.189.17

      Alternative DNS: 90.207.238.97
      Alternative DNS: 195.40.1.36
      Alternative DNS: 212.135.1.36

      I have turned off the wireless on the Sky DLink DSL-2640S as it is only B/G and uses WPA/WPA2 mixed mode security. My old ADSL modem is Wireless N, and has the advantage that the laptops are already set up to attach to it.

      Everything is working OK, although current download speed is only 3500Kbps. Sky state that:

      “•We’ll also start your Sky Broadband off on the first day at a download speed of up to 4Mb.
      •We’ll then increase your speeds and set your line at the best speed possible with a reliable connection.
      •Please note: while we’re testing, speeds may vary a little and your connection may be intermittent over these first 10 days. Don’t worry, this is normal.”

      We’ll see!!!

  • Duncan
    Unknown Unknown Unknown Unknown

    As an alterenative if you live in an area where virgin have rolled out their fibre optic network is to switch to them, this could be a good switch as it uses a seperate cable not the phone line. Therefore you dont need a code, you should be able to set virgin up in parallel and switch ukonline off when it goes offline. Virgin is around £20 a month for a 10mb connection.

    • Tim
      Unknown Unknown Unknown Unknown

      Good tip – and if you do switch to fibre optic it’s super fast. If you live in the sticks (like me!) it’s not an option but if it’s near you and you want a fast connection, it’s hard to beat.
      Tim

  • Ruth L
    Unknown Unknown Unknown Unknown

    I was very upset to find that ukonline was being closed down. I have been with them since I first started on the Internet. I have pages on their web space that will disappear. But the main problem is the loss of my email address. It would not take much for SKY to implement a simple email forwarding service for loyal ukonline users. Since SKY don’t seem to think we are worth that courtesy, I will not be switching to them but going elsewhere.

    Tomorrow I will try and get my MAC code.

    (Has anybody else noticed that the SKY package has a monthly usage cap? It is in the small print.)

    • Tim
      Unknown Unknown Unknown Unknown

      Good point about the monthly usage cap! A few broadband companies have them – some set them high enough that unless you’re running a company like YouTube, it won’t be a problem. Some others could be though, especially if you watch TV online, so it’s worth being aware of.
      And others just say it must be “fair use” (ie don’t run a company like YouTube from a personal broadband connection!)
      Tim

  • Julie
    Unknown Unknown Unknown Unknown

    I am with PlusNet and find them very helpful. I have only ever been with them, so I don’t know about any other broadband company. I’m happy enough with them.

  • mark western
    Unknown Unknown Unknown Unknown

    IF you want to get you MAC (Migration Authorisation Code) so you can quit UK Online and move your
    ADSL connection to another ISP (Internet service provider). UKONLINE UKONLINE.NET UKONLINE.co.uk

    You need a MAC so that your new ISP can get BT(British Telecom) to move your ADSL connection to a
    a new ISP.

    DO NOT call sky on 08442 410 532 . This will result in a lot of annoyance on your part and NO MAC

    SKY is making it very difficult to get get your MAC so that they can transfer UK Online customers
    to SKY internet without them leaving and moving to over ISP.

    Call UK ONLINE directly . On 08453 333 322 . [This number only works 9am to 5pm weekdays.] Listen to the BLA , BLA message . Press 1 . Talk to tech support tell them you want your Migration Authorization Code and ask them to put you though to customer services who will give you your Migration Authorisation Code there and then on the phone after you answer a few security questions.

    IF you get any hassle out of sky Phone The UK Government regulator OFCOM on 020 7981 3040 . Their web site is http://www.ofcom.org.uk. And make a formal complaint.

    If your still having a problem . Then its the big red button email as below.

    =========================================================================
    To : jeremy.darroch@bskyb.com,andrew.griffith@bskyb.com
    CC : stewart.purvis@ofcom.org.uk, stuart.mcintosh@ofcom.org.uk, peter.culham@ofcom.org.uk, philip.graf@ofcom.org.uk

    Subject: Sky Customer Services not doing there Job. REF UKONLINE Migration Authorisation Code.

    Dear Sky

    I do not want to move from UKONLINE to SKY internet services. Your customer service experience is
    useless. MY Details are ……..

    Please send me my Migration Authorisation Code so that I can move to a new ISP.

    Thank you for help and I am sorry your customer services has failed you so badly and that I have had
    to contact you to resolve the issue.

    Best wishes

    A ex UKONLINE customer ..

    =======================================================================================
    Your Email is being set to SKY Managing director(CEO) and Finance Director (CFO) who are the
    Directors of SKY & also UKONLINE and being CC to a bunch of People at OFCOM the regulator.
    This should provide sufficient lubrication to get things going and few people doing their jobs
    correctly in sky customer services.

  • John Strachan
    Unknown Unknown Unknown Unknown

    I am with entadsl as above. It seems awfully slow, but I’ve nothing to compare it with.

  • Carol Balchin
    Unknown Unknown Unknown Unknown

    Sorry for the delay in replying to your E-mail on broadband users. I am on BT internet and, at present, quite satisfied and not planning a change.

    Best wishes, Carol B.

  • frank
    Unknown Unknown Unknown Unknown

    Hi Tim and team,
    I am with Talk Talk at present which I find ok but, oh so slow, funnily enough though,I had reason to complain about this, literally, just this last week.I theatened to change to another provider.
    It’s amazing, Suddenly, over the last few days or so, what a difference!!!! It’s like driving a
    “RACING CAR.” Of course, it remains to be seen how long it lasts!!
    FRANK.

  • Neville Gibbs
    Unknown Unknown Unknown Unknown

    I have been using Waitrose broadband since February 2010. They trade under the name Greenbee and use Plus Net as their ISP. The monthly charge is £17.99 which I know is a bit on the high side. However, there is no set up charge, the Thompson wireless router was suppleid free and is reliable. There is a free helpline to “real” people.The dowload limit is 5GB per month and further cost above that limit.

    The whole set up procedure was simple with no problems and the call centre was most helpful.

    (I don’t work for Waitrose by the way!!!)

  • Maz
    Unknown Unknown Unknown Unknown

    Yes I am unhappy with the treatment of customers – although I have been told that Sky are ‘good’ it doesn’t give me much confidence in them. Why take something that’s working fine and then bin it?

  • douglas white
    Unknown Unknown Unknown Unknown

    Hi Tim

    We are with onetel (and billed by them) but I believe the parent company is now talktalk. We have always found them very helpful and have had no reason to change.

  • Harold Prendergast
    Unknown Unknown Unknown Unknown

    I may be one of the very fortunate people that as an excellent broadband service in Virgin Media cable
    They offer a very good email service and a free security service which is second to none, the trouble is you have to live in an area where it is available.

  • Roger
    Unknown Unknown Unknown Unknown

    Hi Folks .
    I have been with Bt internet for the last four years and whilst I dont have the fastest speed I find them reliable and very helpful when I have had the odd problem so I would recommend them .
    Roger

  • steve
    Unknown Unknown Unknown Unknown

    just a heads up for people suffering the 08442 email says to phone..

    most simple way to get your mac

    phone ukonline “billing team”
    0800 053 2222 (( wait for the colsure message and ignore phone 08442 for mac to end )) press 2 for option 2 “billing team” ask for your MAC code, no hassle at all they will generate one for you, they will also cancel payment to ukonline.

    good luck guys n gals

    • Derek
      Unknown Unknown Unknown Unknown

      Rang the number given in my closure letter, and was told that they were unable to give a MAC code at present and they will contact me within 72 hours.
      I then read Steves message regarding using the billing option.
      I rang them and got an immediate code and they cancelled all future payments.
      So SKY will not be my next ISP
      Derek

    • Tim
      Unknown Unknown Unknown Unknown

      Thanks for this Steve – this will be a big help to lots of the members!
      Tim

  • Jim
    Unknown Unknown Unknown Unknown

    Hi Tim,
    I`ve been with BT since I commenced using a computer three years ago and so far I haven`t had anything to complain about. The cost seems reasonable, about thirteen pounds a month.

  • Tom Paterson
    Unknown Unknown Unknown Unknown

    I am extremely angry about this. I have been with ukonline since 1995 and my main genealogy website has been using the web.ukonline.co.uk domain name since then. My site is linked to from thousands of local govt, genealogical and personal sites getting 20-30 hits a day. And those *******s Sky are not proving a re-direct service on the web domain or the email address. How unethical is that. My protest is to cancel my TV subscription; I won’t hive them another penny.

    • Tim
      Unknown Unknown Unknown Unknown

      That problem hadn’t occured to me – if your website is on ukonline.co.uk, you not only lose emails but every link that you’ve built up to the website.
      And if they won’t provide redirection, there’s more or less nothing you can do about it.
      The only thing I’d suggest is putting a note on the first page of your website as soon as you can, saying that due to Sky closing UKonline, the webpage will be moving to whatever the new address will be, so that anyone who visits it in the next month or so gets the new address. It’s far from perfect but it might just help a bit.
      (I use http://www.eukhost.com to host my websites – they’re not anywhere near as good as I’d like but out of the 4 companies I’ve tried they’re by far the best). For around £30 a year you can get a web address like http://www.XYZ.co.uk where XYZ is whatever you like. That’s on top of your actual broadband connection but it does mean if this ever happens again, you own the “domain” and can switch it to another company.

  • Michael
    Unknown Unknown Unknown Unknown

    Tried phoning sky but hey can’t find me even when i give them my customer ID and phone number they just told I would have phone ukonline customer service to find find out why.

  • steve
    Unknown Unknown Unknown Unknown

    I was lucky to get an email from ukonline telling me about the closure.
    However the 08442 number they gave and you have listed on page is for skys sales team, it does say in email its for MAC code but woman on phone said she cant give me my code as i need my customer ID number, also stated she has been in trouble for giving the code to people without ID number, i never had an ID number from ukonline (guess these other people didnt have this number to).
    Already bashed my head against the wall with SKYS indian call center today and i can only imagine how bad this can be when you have a real technical issue like i had last year with BT.
    I dont want SKYs offer or modem like another poster stated “as you cant use your own modem with sky due it having a built in user/password thing made for purpose”
    if you do extract this info from modem “as its very simple” if sky finds out they will bann your account then charge you for remainder of your contract.

    UKonline , Service and Tech support have been 1st class, just hope i can find a new ISP thats on par with them.
    GoodBye UKonline my old friend, R.I.P….

    • Tim
      Unknown Unknown Unknown Unknown

      That’s outrageous – they’re legally obliged to give you a MAC code if you ask for it. Though from the sound of Michael’s experiences (above) even having the customer ID doesn’t necessarily help.
      I wish I could recommend an alternative broadband company – but all of the ones I’ve used have been pretty poor as well.
      I think I’ll put a note on the journal asking for people’s experiences and see if anyone’s used a good one – watch this space…
      Tim

  • Mark
    Unknown Unknown Unknown Unknown

    I’m also rather sorry to see the UK Online email service go.

    I wonder if another ISP could be persuaded to take the domain and e-mail service.

    Personally, if it came with an authenticated SMTP server that actually worked I would be prepared to pay a modest amount for the service to continue.

    • Tim
      Unknown Unknown Unknown Unknown

      Good idea for another company to take it on – though I’ve got a horrible feeling that Sky, thought they won’t run it themselves, wouldn’t let anyone else take it over.
      Tim

  • Tim
    Unknown Unknown Unknown Unknown

    Just done a bit of digging around for everyone – there’s an Ombudsman called OTELO and Ofcom have overall oversight of broadband. Thereare some details about how to complain to UKonline, OTELO or Ofcom on this page from UKonline’s site:
    http://www.ukonline.net/legal/codeofpractice.php?sso_auth=0
    I still can’t work it out – surely it’s obvious that this is bound to lose them customers. Seems nuts to me.
    Tim

  • David
    Unknown Unknown Unknown Unknown

    I couldn’t agree more with the referral to Ofcom, or whatever it takes to have the e-mail addresses preserved. Even the post office “snail-mail” service provides a mail forwarding service. We’ve also been with “UKOffline” through thick and thin since inception. My current concern, quite apart from the Christmas rush, is that we have a family member critically ill in hospital, and so I will only be able to begin to think about switching e-mail provider once that situation is resolved. Spitting mad, and can not believe that they can be so off-hand about this. As soon as I can focus on this I will cancel any sub to Sky or other Murdoch-owned enterprise (Times, Sunday Times, Sun, etc.). Disgusting service and an incredibly poor way of treating their customer, but a great way of trashing their brand.

  • Thomas
    Unknown Unknown Unknown Unknown

    I am on UKonline and tried to take advantage of the offer to change to SKY
    but was told that i had to pay two months in advance at the start before i could be changed over.
    Nothing was said about this in the letter we were all sent and the person i spoke to did not seem to know
    much about the deal at all .
    After ringing UKonline i was told that a few people had complained and some were charged a £30 setup fee
    by Sky which is not shown even on their website.
    Sounds to me like Sky could not really be bothered one way or the other about people signing up with them
    from the attitude i have seen , what a way to run a business.

  • Theo
    Unknown Unknown Unknown Unknown

    Tim
    I’ve made further enquiries about SKY taking over UKonline. I understand that those who are willing to transfer their account to SKY will have a 6 months broadband FREE. In my case I also understand that my Yahoo-email address will not be affected.
    If indeed this is going to be the case I’ll stop worrying and let SKY get on with it!
    Theo

  • Dave B
    Unknown Unknown Unknown Unknown

    I’ve been with UKO since they were started by Olivetti in 1995! I’ve only had an email account in recent years, no broadband with them, and paid them £15 a year to maintain it. They haven’t yet told me it’s closing! I only found out by accident using webmail one day (normally use POP3); an email would be nice telling me.Two months notice is hopeless. Sad to see them go as their Support line has been superb and put many other well know ISPs to shame.

  • Theo
    Unknown Unknown Unknown Unknown

    Tim
    Thanks for prompt reply and the “possible bit of good news..”. Yes my email address is @yahoo.co.uk and I hope I will be able to still use it. Should I contact UKonline about it?
    Would they know what SKY intends to do? You rightly mentioned that it is going to be hard to make enquiries during the Christmas and New Year’s period and I would like to be prepared beforehand if I have to make a last minute switch! Any suggestions? Thanks for the usual valuable help!
    Theo

  • Phil
    Unknown Unknown Unknown Unknown

    Found this while trying to find out why UKOnline is offline today (and support line continually busy) – first I have heard of them disappearing. I wouldn’t mind using Sky if it wasn’t for their routers (I use all four ethernet ports on my current box and don’t want to downgrade to fewer ports).

    No wonder BT is doing so well these days.

  • Rob Bingham
    Unknown Unknown Unknown Unknown

    I too am astonished by this. I’ve been with UKOnline for almost ten years and the company hasn’t even had the good grace to write or email to tell me of the imminent withdrawal of its services and deletion of my emails.

    I’ll be getting in touch with OfCom to question the legality of this move.

    Rob

    • Tim
      Unknown Unknown Unknown Unknown

      They didn’t let you know – that’s abysmal! I’m very glad I wrote the note now – at the time I was assuming they’d have let everyone know and I thought I’d better write it to make sure it was explained more clearly than they might do.
      I have to admit I was also stunned at how little notice they’re giving, especially with Christmas in the middle of it.
      Then again, the cynic in me wonders if they think by not giving much time people will be more likely to just say “Oh well, I’ll switch to Sky to save having to look around”. It just might backfire, though!
      Tim

  • Theo
    Unknown Unknown Unknown Unknown

    Tim
    Just read your article on UKonline closing down completely and I am flabbergasted.I have been with UKonline for the past 3 years and NEVER had a problem with them! I have had SKY TV Digital Package (the regular and cheapest one)for the past 5 years and I am certain they will want me to transfer my account to them which I am not keen about as it will be more expensive UNLESS they let me keep my Yahoo mail address. However I deduce from your article that this will not be possible.
    I have also read your earlier article on: Choosing a Broadbanmd Supplier which has left me even more skeptical and uncertain. I am dreading this upheaval it will give me sleepless nights from now on. I hope you’ll receive similar reactions from other Clubroom members. I’d be interested to know what they make of all this. Thank you for your continuous help.
    Theo

    • Tim
      Unknown Unknown Unknown Unknown

      I know – I’m stunned that they’re closing it. I just can’t see the reason. By all means move everyone’s billing and everything to the Sky system so they only have one system, but why make everyone change email addresses?
      One possible bit of good news, though, if you have a Yahoo address that is direct with Yahoo (ie one that ends in @yahoo.com or @yahoo.co.uk) you should be able to still use that, as it’s separate from UKonline. It’ll be any email address with UKonline in it (eg Fred.Bloggs@ukonline.co.uk) that’ll stop working.
      Tim

  • Tim
    Unknown Unknown Unknown Unknown

    I know how you feel – and I can’t help feeling that if they really meant “we are working towards the great services that our sky customers enjoy” then they’d make the service better by not killing everyone’s email addresses!
    Lots of people seem to be fuming as well, so I suspect Sky will find a lot of people don’t switch to Sky but go elsewhere instead – which just might make them realise it was a bad move!
    Tim

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