Problems with the Password

Three things to check:
First, make sure you have the most up to date password - it changes every month, on the 1st.
Secondly, make sure your web browser is set up to allow cookies - your computer uses a cookie to "remember" that you've just got the password right.
Thirdly, make sure you aren't using any capitals and that caps lock is turned off (tap it again and see if the caps lock light turns on or off - it needs to be off).

A bit more help on number 1
I send out the new password by email a few days before it changes over. If you can't find the password, have a look to see if you have a spam or junk folder - the email might have ended up in there. If you can't find it, just email us at queries@pcinnercircle.co.uk and we'll send you the current password.
Sometimes, the company you get your email from might thing the password is spam and not let it through. Even if you can't see a junk or spam folder, there is probably one that you can only access through webmail. If you're not sure about all this, the best thing to do is 1) email us for the password and then 2) when you get it, go to the "spam and spam filters" article in the Inner Circle - it'll tell you how to add the email address the password comes from to the webmail address book - which should help it get through in the future.

A bit more help on number 2
For more on cookies and how to make your PC allow them, read this:
cookies article
If you type the password in and it doesn't say it's wrong but just takes you straight back to the screen where you type it in, chances are that your PC isn't set up to allow cookies.

A quick note
You won't get asked for the password every time. Once you've got it right once, it'll remember that for a week or two. It might ask you for the password again in a week or so. And of course it'll ask at the start of the next month, when it changes.